Policy & Client Information
Honouring Your Privacy, Wellbeing & Care
At Te Kahu Rongoā, we are committed to providing a safe, respectful and culturally grounded environment for every person who comes through our doors. Our policies and client information outline what you can expect from our practice, including your rights, privacy, informed consent, treatment information, ACC processes, and how to provide feedback or raise a concern.
Please take a moment to read the information relevant to your care before your appointment.
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Our practice policies and documents
Please select any document below to view, download, or read through our clinic guidelines before your next appointment.
Client privacy and confidentiality
We are dedicated to safeguarding your personal health information under the Privacy Act and the Health Information Privacy Code. We collect and store your details securely to ensure your safety and continuity of care.
Informed consent and treatment ethics
Every rongoā and massage treatment is carried out with clear communication and your full consent. You maintain complete autonomy to adapt, pause, or conclude your session at any moment during your appointment.
Appointments and cancellation policy
To respect both practitioner time and other clients awaiting treatment, we require at least 24 hours notice for any rescheduling or cancellations. Review our full terms below.
ACC processes and feedback
Learn how ACC Rongoā Māori coverage works, what documentation is required, and how we collaborate with your care team. We also welcome all feedback and outline our transparent complaints resolution process.
Complaints & Feedback Policy
Your voice matters. We welcome feedback and are committed to listening, responding respectfully, and addressing any concerns about your experience or care. You can use this section to share feedback, raise a concern, or make a formal complaint..